Shippings & Returns

Shipping & Returns

Effective Date: September, 09, 2025
Last Updated: September, 09, 2025

1. Shipping Information

  • Processing Time: Orders are typically processed within 1–3 business days after payment is received.
  • Shipping Methods: We ship using standard carriers such as UPS. Expedited shipping may be available at checkout.
  • Delivery Time: Standard delivery within the United States usually takes 3–7 business days. International shipping times vary by destination.
  • Shipping Costs: Shipping rates are calculated at checkout based on your location and the weight/size of your order.
  • Tracking: Once your order ships, you will receive a confirmation email with tracking information.

2. International Shipping

We currently ship to select countries outside the United States. International customers are responsible for any customs duties, import taxes, or additional fees charged by their local government.

3. Return Policy

  • Return Period: You may return most new, unused items within 30 days of delivery for a full refund or exchange.
  • Condition: Returned items must be unused, in the same condition that you received them, and in the original packaging.
  • Non-Returnable Items: Gift cards, clearance items, and customized products are non-returnable.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days.

5. Exchanges

If you need to exchange an item for a different size or replacement, please contact our support team before sending it back to ensure product availability.

6. Damaged or Incorrect Items

If you received a defective or incorrect product, please contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or refund at no additional cost to you.

7. Contact Us

If you have questions about shipping or returns, please reach out:

United Fire Inc.
150 North Michigan Ave
35th floor
60601 Chicago, Illinois

Email: unitedfire-usa.com
Phone: +1 312 763 217 4